Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Domestic Shipping (United States)
- Standard Shipping — $6.99 (estimated 7–15 business days)
- Express Shipping — $15.00 (estimated 3–7 business days)
- Free Standard Shipping on all orders over $50
International Shipping We ship to 27 countries worldwide. International orders are shipped at a flat rate of $24.99.. Estimated delivery is 10–20 business days depending on destination and customs processing.
International customers are responsible for any customs duties, taxes, or import fees charged by their country upon delivery.
Dropshipping Notice PetPure-Living partners with trusted suppliers who ship directly to you. This means your order ships from our supplier's warehouse, which allows us to offer a wider selection of eco-friendly pet products without excess inventory waste.
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at [your email] and we'll investigate with the supplier right away.